Jeli Bet Privacy Policy

1 Introduction

This Privacy Policy describes how jeli bet ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the jeli bet platform at jeli-bet.vip ("the Platform"). It applies to all users of the Platform, including registered players, visitors who browse without registering, and anyone who contacts jeli bet support.

Jeli bet is committed to handling your personal data responsibly and transparently. We understand that players in Bangladesh trust us with sensitive information — including payment details and identity documents — and we take that responsibility seriously. This policy is written in plain language so you can understand exactly what happens to your data when you use jeli bet.

By registering an account or using the jeli bet platform, you confirm that you have read and understood this Privacy Policy. This policy forms part of the jeli bet Terms and Conditions.

2 Data We Collect

Jeli bet collects the following categories of personal data:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, self-exclusion records for responsible gaming purposes).

3 How We Collect Your Data

Jeli bet collects your personal data through the following channels:

• Direct registration: When you create a jeli bet account, you provide your name, email address, phone number, and date of birth directly.
• KYC verification: When you submit identity documents for account verification, we collect the information contained in those documents.
• Transactions: When you make a deposit or withdrawal, your payment provider shares transaction details with us to confirm the transfer.
• Platform usage: As you browse and play on jeli bet, we automatically collect technical and usage data through cookies and server logs.
• Support interactions: When you contact jeli bet support via live chat or email, we record the content of those communications.
• Third-party verification services: We may receive identity verification data from licensed KYC service providers when you submit documents for review.

4 How We Use Your Data

Jeli bet uses your personal data for the following purposes. For each purpose, we have identified the legal basis under which we process the data:

• Account management: To create and maintain your jeli bet account, verify your identity, and manage your login credentials. Legal basis: Contract performance.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket. Legal basis: Contract performance.
• Customer support: To respond to your queries, resolve disputes, and improve our support service. Legal basis: Contract performance and legitimate interest.
• Security and fraud prevention: To monitor accounts for suspicious activity, prevent unauthorised access, and protect the integrity of the platform. Legal basis: Legitimate interest and legal obligation.
• Legal compliance: To comply with anti-money laundering regulations, age verification requirements, and other applicable laws. Legal basis: Legal obligation.
• Responsible gaming: To monitor betting patterns and identify players who may need support, and to enforce self-exclusion requests. Legal basis: Legal obligation and legitimate interest.
• Platform improvement: To analyse how players use jeli bet and improve the platform's features, performance, and game selection. Legal basis: Legitimate interest.
• Marketing communications: To send promotional emails and notifications about bonuses and new games — only where you have opted in. Legal basis: Consent.

Jeli bet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent.

5 Who We Share Your Data With

Jeli bet does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are subject to applicable financial regulations.
• KYC and identity verification providers: Licensed third-party verification services receive copies of identity documents you submit for account verification. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Game providers: Third-party game studios that supply games on the jeli bet platform may receive your player ID and bet history to operate their games and detect cheating. They do not receive your full identity or payment data.
• IT and security service providers: Companies that provide hosting, cybersecurity, and platform infrastructure services may have access to technical data as part of their service delivery. All such providers are bound by data processing agreements.
• Regulatory and law enforcement authorities: Jeli bet is required by law to report certain transactions and activities to relevant authorities. We will disclose personal data when legally required to do so, and only to the extent required.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

6 Cookies and Tracking Technologies

Jeli bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use:

• Essential cookies: These are required for the platform to function. They keep you logged in, maintain your session, and enable core features like deposits and withdrawals. You cannot opt out of essential cookies without stopping use of the platform.
• Preference cookies: These remember your settings, such as your preferred language and display options, so you don't have to set them every time you visit.
• Analytics cookies: These help us understand how players navigate jeli bet — which pages are most visited, where players drop off, and how long sessions last. This data is aggregated and anonymised where possible.
• Security cookies: These help detect and prevent fraudulent activity, such as account takeover attempts and bot traffic.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging in to your jeli bet account.

Jeli bet does not use third-party advertising cookies or allow external ad networks to place cookies on the platform.

7 Data Retention

Jeli bet retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for 5 years from the date of each transaction, as required by financial regulations.
• Support communications: Retained for 2 years from the date of the last interaction, to assist with dispute resolution.
• Technical and usage data: Retained for 12 months in identifiable form, after which it is anonymised or deleted.
• Marketing consent records: Retained for the duration of your account and for 1 year after you withdraw consent, as evidence of your consent decision.

When data is no longer required, jeli bet securely deletes or anonymises it. Anonymised data — which cannot be linked back to you — may be retained indefinitely for statistical and analytical purposes.

8 How We Protect Your Data

Jeli bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure:

• 256-bit SSL/TLS encryption on all connections to the jeli bet platform.
• Encrypted storage for sensitive data including identity documents and payment information.
• Access controls: Only authorised jeli bet staff with a legitimate need can access personal data, and all access is logged.
• Two-factor authentication available for player accounts to prevent unauthorised login.
• Regular security audits and penetration testing of the platform infrastructure.
• Staff training on data protection and security best practices.

While jeli bet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect your account has been compromised, contact support immediately at [email protected].

9 Your Privacy Rights

As a jeli bet player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request".

• Right of access: You can request a copy of all personal data jeli bet holds about you. We will provide this within 30 days of your request.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. You can update most account information directly from your account settings.
• Right to erasure: You can request that jeli bet delete your personal data. We will comply unless we are required to retain the data by law (for example, transaction records required for AML compliance).
• Right to restrict processing: You can ask jeli bet to stop processing your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to withdraw consent: Where jeli bet processes your data based on your consent (such as for marketing emails), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.
• Right to object: You can object to jeli bet processing your data for legitimate interest purposes. We will stop unless we can demonstrate compelling legitimate grounds that override your interests.

Jeli bet will respond to all privacy requests within 30 days. In complex cases, we may extend this to 60 days, and we will notify you if an extension is needed.

10 Children's Privacy

The jeli bet platform is strictly for adults aged 18 and over. Jeli bet does not knowingly collect personal data from anyone under the age of 18. If we discover that a player is under 18, their account will be closed immediately, all data will be deleted (except where retention is required by law), and any deposits will be returned.

If you are a parent or guardian and believe that a minor has registered on jeli bet, please contact us immediately at [email protected]. We will investigate and take action within 24 hours.

We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms. Visit our Responsible Gaming page for more information.

11 Changes to This Privacy Policy

Jeli bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email and display a notice on the platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page always reflects when the policy was most recently revised. We recommend checking this page periodically. The current version of this Privacy Policy is always available at jeli-bet.vip/privacy-policy.

Continued use of the jeli bet platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how jeli bet handles your personal data, please get in touch:

• Email: [email protected] — use subject line "Privacy Request" for data-related queries.
• Live Chat: Available 24/7 from your jeli bet account dashboard.
• FAQ: Visit the FAQ page for answers to common privacy questions.

Jeli bet takes every privacy concern seriously. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.